The Bottom Line
Serta iSeries and iComfort models are available in various comfort levels. iComfort Hybrid Merit II is a medium-firm pillow top mattress. Lately, customers have been complaining about Serta mattress quality and durability. Brooklyn Bedding Aurora is also a luxury mattress, available in firm, medium, and soft firmness. Customer satisfaction score is low for Serta. Brooklyn Bedding outshines Serta in terms of customer service and easy returns/refunds. The luxury hybrid mattress Aurora uses newer technologies and offers more value for the same price as Serta models. The comfort and support provided by Aurora is superior and lasting as compared to Serta. Aurora is best for couples and hot sleepers. Given that all three mattresses have similar prices, it seems like the Aurora is a better choice for the reasons mentioned above.