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      The Best and the Worst Mattress Stores in March

      by SleePare - March, 2019
      The Best and the Worst Mattress Stores

      Even though the trend of online mattress shopping has rocketed to an all-time high within the last decade, brick and mortar stores hold solid ground with 68% consumers who still prefer to buy a mattress in-store, according to Statistica.

      The gap between online and in-store shopping is closing in fast and at times, blending, as mattress retailers become increasingly conscious of customer behavior and compete for their attention.

      The US sleep products market generates over $7 billion in revenue through sales annually. More people are buying sleep products due to the abundance of choices, transparency, and affordable prices. However, choosing the best mattress store suitable for your needs and preferences becomes quite overwhelming.

      For this reason, we have studied leading online and offline mattress stores in depth and assembled this list of the best and the worst mattress retailers in the country. Our selection is based on customer reviews and ratings for the overall shopping experience, transparency, ease of delivery process and hassle-free returns, refunds, or exchange.

      Online vs Offline Mattress Shopping - Pros and Cons

      Browsing on the go, the line between online and offline shopping are blurring fast. It's neither rare nor unreasonable to research a product online as it catches your eye in the aisle. Online window shopping is a thing too, where you browse a brand's collection online before going into the store to examine it up close.

      Both online and offline mattress shopping has its advantages and disadvantages.

      Advantages of Online Mattress Shopping

      • Convenient - View brands side-by-side or use comparison tools of review websites to find the best mattress for your preferences.
      • Saves time - No time wasted in commuting from one shop to another.
      • Saves money - Find best deals and discounts and then save more with free home delivery. Most brick and mortar stores require a shipping fee to deliver your mattress.
      • Hassle-free - No pushy salesmen, money-back guarantee, and excellent customer service.
      • Availability - You can shop any time, any day.

      Advantages of Offline Mattress Shopping

      • Mattress Testing - A huge plus of brick and mortar stores is your ability to test and physically interact with different mattresses.
      • Quick Purchase - Once you're happy with your selection, you can buy your sleep essential right away and set up the delivery on the spot. The delivery time is much shorter compared to most online purchases.
      • Face-to-face Customer Service - Talk to customer service directly. Get answers to your queries quickly and get all your issues resolved without any delays.
      • Peace of Mind - Most people who purchase a mattress after testing in a mattress store are more satisfied with their product and save themselves from the hassles of returns and refunds.
      • Shopping Outing - Some people enjoy mattress shopping in physical stores with their loved ones and often plan it as a full-day outing, complete with dining, drinks or picnic.

      Why Should you try a Mattress at Showroom?

      Buying a mattress is an important decision that requires serious thought. You simply cannot and should not rush the process. It pays to do proper research, to get to know different options, and then decide the most suitable mattress for you and your family.

      Trying mattresses in showrooms has many benefits:

      • Find the best comfort level for yourself.
      • Get an idea of how good the mattress is for bed sharing.
      • Experience the level of sinkage and contouring offered by the sleep surface.
      • Check if your spine is aligned properly to prevent any aches and pains.
      • Get answers to all your queries as you test different mattresses.

      It's true that you can save both time and money buying a mattress online. But, what if your body doesn't like the feel of your selected sleep surface. Then, you'll have to brave the lengthy returns and refunds processes. Therefore, it is always best to complete your research online and then test the shortlisted mattresses in showrooms.

      Our Picks for Top 10 Best and Worst Mattress Stores

      Store Name HQ Location BBB Rating Average Customer Experience
      (Excellent, Good, Bad)
      American Mattress Addison, IL A+ Excellent
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      TempurPedic Lexington, KY A+ Excellent
      Find a Store Near Me
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      SleePare New York, NY N/A Excellent
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      Sleep Number Minneapolis, MN A+ Good
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      Store Name HQ Location BBB Rating Average Customer Experience
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      Craig's Beds New York, NY N/A Excellent
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      Costco Issaquah, WA A+ Good
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      Store Name HQ Location BBB Rating Average Customer Experience
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      IKEA Delft, Zuid-Holland A+ Good
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      Mattress Warehouse Frederick, MD A+ Bad
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      Store Name HQ Location BBB Rating Average Customer Experience
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      Macy's Cincinnati, OH A- Bad
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      Store Name HQ Location BBB Rating Average Customer Experience
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      Mattress Firm Houston, TX C+ Bad
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      Which one should you choose? Discover the advantages and disadvantages of shopping at these stores and find out which one will be the most suitable shopping spot for you.

      Detailed Review of 10 Best and Worst Mattress Stores

      1. American Mattress Stores

      Best place to buy a mattress with Serta beds on display
      American Mattress - Best Place to Buy a Mattress

      Since its inception in 1988, the American Mattress prides in its unmatched customer service and community-oriented culture. The mattress retailers chain enjoys above average customer appreciation evident from glowing reviews and loyal clientele.

      The American Mattress warehouse is a good place to buy a mattress from various prominent brands under one roof. The comfort guarantee of 30-90 days and 60-day best price guarantee are the highlights of the store's customer care policies.

      Store(s) Location Nationwide mattress stores, mostly Indiana and Illinois
      Mattress Categories Available Memory foam, Innerspring, Hybrid
      Popular Brands Beautyrest, Beautysleep, Serta, Sealy, Restonic, TempurPedic, Terapedic, iComfort
      Learn More
      Pros:

      Free delivery for over $500 shopping.

      Exchange option within 30 days of purchase.

      Ease of financing.

      Cons:

      Consumers have difficulty in claiming warranties.

      Delivery in states with no stores costs $300.

      2. Tempurpedic Stores

      Tempurpedic storefront - one of the best mattress retailers
      Tempurpedic Store - the Most Popular Mattress Brand

      Tempurpedic has been a major industry player since its introduction to the American market in 1992. The high-end luxury brand sells mattresses, adjustable bed bases, pillows, and beddings. Customer satisfaction is high for this mattress retailer. The brand has a loyal clientele.

      The luxury mattress brand features patented Tempur material, claiming superiority on regular memory foam. However, many users do report Tempurpedic mattresses to be overpriced for the quality and features they offer. It's the best store to buy a mattress if budget is not a concern.

      Store(s) Location Nationwide mattress stores
      Mattress Categories Available Memory foam, Hybrid
      Popular Brands Sells own brand only
      Learn More
      Pros:

      Free delivery with free set up.

      A 90-day trial with money back guarantee.

      Excellent customer service at flagship stores.

      Cons:

      Less value for the high price tag.

      Returns cost $175.

      3. SleePare Showroom

      Customers trying mattresses in SleePare store - best online brands on display
      Sleepare Showroom — Blends Online and Offline Mattress Shopping

      Incredible selection of prominent online mattresses under one roof! SleePare blends the offline and online mattress shopping experience. Customers appreciate the idea of testing online mattresses in the SleePare showroom and still being able to enjoy all the perks of online shopping.

      The testing service at SleePare showroom is completely free, without any sales pressure. This mattress store gets the best ratings for its knowledgeable and helpful staff. Moreover, the in-house chiropractor Dr. Steven Shoshany helps customers pick out the best mattresses for their specific orthopedic concerns.

      Store(s) Location New York
      Mattress Categories Available Memory foam, Innerspring, Hybrid, Foam, Latex
      Popular Brands Leesa, Airweave, Brooklyn Bedding, Nest Bedding, Bear, and more.
      Learn More
      Pros:

      No sales-pressure environment

      Up to 30 minutes in-store trial for top-rated online mattresses

      Mattress testing is free of charge

      Cons:

      The store currently only in NYC

      4. Sleep Number Stores

      Sleep Number mattress store interior with luxury airbeds on display
      Sleep Number — Luxurious and Smart Airbeds

      Checking out products in Sleep Number mattress stores is an interactive process. The luxury adjustable airbeds are fitted with smart sensors to optimize comfort according to the sleeper's requirements. It's interesting to watch the sleep surface responding to your movements in bed on screen.

      Customers report a wholesome mattress testing experience at Sleep Number stores. The trained staff takes time to explain their products thoroughly. They get you your sleep number and work with you to adjust their mattresses to meet your comfort requirements. Sleep Number is the top mattress manufacturer for luxury airbeds.

      Store(s) Location Nationwide mattress stores
      Mattress Categories Available Adjustable airbeds
      Popular Brands Sells own brand
      Learn More
      Pros:

      Luxury sleep experience with adjustable firmness.

      Sleep tracking.

      Multiple financing options.

      Cons:

      Expensive mattresses with complex features.

      Setup of some products requires trained technicians.

      5. Craig's Beds Mattress Stores

      Craig's Beds Store interior with Serta i Series on display
      Craig's Beds — Best Local Mattress Stores

      Craig's Beds is a group of local mattress stores with a carefully selected collection of sleep essentials. The store also sells its own mattress line, the Summerfield. It's a small mattress retailer "by appointment only" in order to give each customer the attention he/she deserves.

      The sales staff is extremely friendly and sensitive to your needs. Craig is often available at the NYC store himself and loves to involve with the customers, helping them with their selection according to their budget and sleep preferences.

      Store(s) Location New York, New Jersey, and Delaware
      Mattress Categories Available Memory foam, Innerspring, Latex
      Popular Brands Summerfield, Simmons Beautyrest, Serta iComfort, Mlily
      Learn More
      Pros:

      Peaceful shopping environment.

      Knowledgeable salespersons.

      Cons:

      The limited collection of mattresses

      Can visit only by appointment.

      6. Costco Mattress Retailer

      A mattress and bed set from Costco on display in a room
      Costco - Nationwide Mattress Stores

      Costco is one of the biggest chains of warehouse stores in America with a focus on affordable products. Many customers head to Costco for a mattress purchase. You can find various popular sleep essentials brands at Costco.

      Most customers report having problems with their mattresses within a couple of years of purchase from Costco. However, the overall experience still remains good owing to the excellent customer service. Costco return process is easy and most customer's issues are resolved to their satisfaction.

      Store(s) Location Nationwide mattress warehouses
      Mattress Categories Available Memory foam, Innerspring, Latex
      Popular Brands Eight Sleep, Beautyrest, Brentwood Home, Novaform, Sealy, TempurPedic, Spring Air, Stearns & Foster, Comfort Tech, Blackstone
      Learn More
      Pros:

      Easy returns

      Exclusive budget mattress brands

      Above-average customer service

      Cons:

      Non-members have to pay a 5% upcharge for online purchases.

      Only members can purchase in stores.

      7. IKEA Mattress Stores

      IKEA mattress store interior with elegant and affordable beds on display
      Ikea Mattresses — Best Mattresses for Budget

      IKEA is a household name for elegant and affordable products including sleep essentials. IKEA mattresses have basic features, delivering good value for the money. The store has excellent sleep surfaces for the budget-minded people. Despite being a department store that sells mattresses, IKEA offers good customer experience.

      This Swedish company is one of the largest retailers of furniture. The brand adheres to sustainable practices to reduce its carbon footprint and upholds good business ethics. IKEA gives its customers a full year to test their mattresses. On the flip side, if you are unsatisfied with your sleep surface, you can exchange it for another one from IKEA. There are no returns for refunds available.

      Store(s) Location Worldwide mattress stores
      Mattress Categories Available Foam, Innerspring, Latex, Hybrid
      Popular Brands Sells own brand
      Learn More
      Pros:

      365-night trial and 25-year warranty.

      Affordable sleep products.

      Cons:

      No returns. Customers can exchange their mattress once.

      Premature sagging.>

      8. Mattress Warehouse Stores

      Mattress warehouse store interior with beds on display
      Mattress Warehouse — A Large Collection of Mattresses

      Operational since 1989, Mattress Warehouse sells mattresses, sleep essentials, and other furniture as well. Tempur Sealy International is the company's major supplier. The company sells prominent brands such as Tempurpedic, Sealy and Stearns & Foster.

      Mattress Warehouse is the daughter company of Innovative Mattress Solutions. The company is working hard to improve its customer service according to changing consumer expectations and increasing competition from mattress stores.

      Store(s) Location Delaware, Maryland, North Carolina, New Jersey, Pennsylvania, Virginia, Washington DC, West Virginia
      Mattress Categories Available Memory foam, Innerspring, Hybrid, Foam, Latex
      Popular Brands Tempurpedic, Sealy, Stearns & Foster
      Learn More
      Pros:

      Quick purchase.

      Some store locations offer excellent service.

      Cons:

      Poor customer service.

      9. Macy's Review

      Macy's mattress store showing different beds including Bear mattress
      Macy's Mattress Store — Best Deals and Discounts

      This well-known retail store has been in business since 1858 and sells from clothing to household furniture and everything in-between. They offer many deals and discounts with 5% and 10% savings coupons readily available and can be applied on checkout for all purchases.

      The mattresses at Macy's are not very popular among buyers. Macy's mattress reviews are mostly negative for customer experience. Department stores that sell mattresses usually have an untrained sales staff. Macy's return policy is largely customer-oriented, but customer service differs at different store locations.

      Store(s) Location Nationwide mattress stores
      Mattress Categories Available Foam, Innerspring, Hybrid
      Popular Brands N/A
      Learn More
      Pros:

      Many deals and discounts.

      Mattress stores all across the country.

      Cons:

      Poor customer service.

      10. Mattress Firm Stores

      Mattress firm store with different mattresses on display
      Mattress Firm — the Largest Mattress Retailers

      Mattress Firm has been operating since 1989 and is one of the largest mattress superstores in the US. The company has more than 3500 mattress stores across the country, selling high-end brands along with its own brands, Sleepy's, Mattress Firm, and the Sleep Train.

      Over the years, Mattress Firm acquired a good reputation for the variety of sleep surfaces it offers. However, due to the increased competition and changing mattress market landscape, Mattress Firm ratings are dropping. Recently, this giant mattress retailer filed bankruptcy resulting in the closure of 700+ stores at various locations.

      Store(s) Location Nationwide mattress stores
      Mattress Categories Available Memory foam, Innerspring, Hybrid
      Popular Brands Sleepy's, Tulo, Beautyrest, Serta, Purple, James & Owen, Chattam & Wells
      Learn More
      Pros:

      120-night trial.

      120-day price guarantee.

      Multiple financing options.

      Cons:

      Refunds and warranty claims are difficult.

      Late delivery and uncooperative staff.

      Looking for the best places to buy mattresses near you? Go to the website of any of the above top-rated mattress stores and find your local mattress store for the brand. For the best mattress delivery experience, avoid the worst mattress brands on our list like Mattress Warehouse, Macy's, and Mattress Firm.

      American Mattress and SleePare are the best places to get a mattress if you're looking for variety and excellent customer service. Find the best deals near you and enjoy your mattress hunt!